Returns Policy

  • We are a business to business supply company and do not knowingly supply to the general public or the consumer and because of this we are not obliged to comply with the 'Distance Selling Regulation'.
  • We can only accept products back, for refund or exchange, if they are 'misdescribed', 'faulty' or 'damaged on delivery' (if notified within 24 hours of the delivery time by telephone or email). However, we may decide to restock the product as a goodwill gesture, in which case there will be a 20% restocking fee.
  • If the product is damaged in any way or has become broken in transit, you must sign the couriers delivery note as 'damaged' and we must be notified by phone to 01524 841726 or to Failure to mark the delivery note as 'damaged' means the courier will accept no liability and in turn no liability will be accepted by Tradesignz Manufacturing Limited and your goods will not be returnable and you will not be refunded.
  • Note this does not apply to personalised or bespoke products, these are non-returnable unless misdescribed, faulty or damaged.
  • In the case of you being an account customer, you will remain responsible to settle your account within your agreed terms and conditions.
  • If your goods appear to be faulty, please call our customer services team on 01524 841726 or email
  • If you need to contact us regarding your order, please contact us on 01524 841726 by email at or by post at Unit 15, Bay 4, Vickers Industrial Estate, Mellishaw Lane, Morecambe, LA3 3EN.
  • Nothing in this returns policy affects your statutory rights or your rights under any contract you may have with us.
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